SAMSUNG SMART TVS

Supported Samsung TVs

At this time, any Samsung released 2020+ running Tizen 5+ is supported

NOTE: Samsung is only supported in the U.S.

Samsung Smart TV Model Code

On a Supported Samsung Smart TV

Press the "Home" button on the remote (looks like a house)
Navigate to and select "Settings" (looks like a gear icon)
Scroll down and select "Support"
Select "About this TV"
Verify the model code is supported with the lists below

NOTE: For more information on Samsung Model Codes, we recommend contacting Samsung.

Installing GFam+

As long as you have a supported model you can install the GFam+ app on your Samsung Smart TV by doing the following:

Click the "Home" button on the remote (Looks like a house)
Navigate to and select "Apps"
Click "Search" located in the top right (Looks like a magnifying glass)
Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen
Using the on-screen keyboard, type in "GFam+" and select "Done"
Select the GFam+ app
Select "Install"
Select "Add to Home"

Now, launch the GFam+ app from the home menu and sign in with the email address and password you have associated with your GFam+ account.

Troubleshooting

If you are experiencing an issue with GFam+ on your supported Samsung Smart TV, please try the troubleshooting steps below

Step 1: Verify Software Version

Press the "Home" button on the remote (Looks like a house)
Navigate to and select "Settings" (Looks like a gear icon)
Select "Support"
Select "Software Update"
If the software version is gray, it means the TV is on the most current version - if an update is available, perform it.

Step 2: Delete the App

Press the "Home" button on the remote (Looks like a house)
Navigate to and select "Apps"
In the top right, navigate to "Settings" (Looks like a gear icon)
Locate the GFam+ app in the list, but do not select it
Scroll down on the drop down menu and select "Delete"

Step 3: Unplug the TV

Completely power off the Samsung TV
Unplug the TV from the power source
Wait a full 60 seconds
Plug the Samsung TV back into the power source and power it on

Step 4: Install the App

Click the "Home" button (Looks like a house)
Navigate to and select "Apps"
Click "Search" located in the top right (Looks like a magnifying glass)
Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen
Using the on-screen keyboard, type in "GFam+" and select "Done"
Select the GFam+ app
Select "Install"
Select "Add to Home"

If you are still experiencing difficulties after completing these troubleshooting steps, you will need to verify your internet speeds match our requirements or contact us!

How to turn closed captions on/off

Note: At this time, any Samsung released 2020+ running Tizen 5+ is supported. Additionally, Samsung is only supported in the U.S.

Play title
Select "en"
Select the "X" to close menu

How to use

Browse all genres:

Select "Browse" from the top menu bar

My list:

Select "My list" from the top menu bar

My account:

Select the "Head and shoulders" icon on the right side of the top menu bar
Select "Account" from the menu on the left

Sign out:

Select the "Head and shoulders" icon on the right side of the top menu bar
Select "Sign Out"

Search titles:

Select "Search" (looks like a magnifying glass icon) from the top menu bar
Type in at least three letters for search results to populate
Select the desired "Movie Title"

Home:

Select "Home" from the top menu bar

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