Supported LG Smart TVs
Any LG released 2018+, running WebOS 4.0+, and a resolution of 1080p+ (Models released prior to 2018 running a 4.0 may encounter issues but unfortunately, we do not have troubleshooting steps)
LG WebOS TV Version
- 4.0 - 4.5
- Go to "Settings
- Click on "All Settings" then select "General"
- Scroll down and select "About this TV"
- Select "TV Information"
- Select "WebOS TV Version"
- 5.0 - 22
- Go to "Settings"
- Select "All Settings" (or Quick Settings)
- Click on "General"
- Select "About this TV"
- Click on "WebOS TV Version"
LG Software Version
Steps on how to get the Software Version for the LG with a WebOS of 4.0 and higher
- 4.0 - 4.5
- Go to "Settings"
- Click on "All Settings" then select "General"
- Select "About this TV"
- Select "Check for Updates"
- If no updates are found, move to the next step
- Notate the Software version seen at the top
Please Note: If there is an update you'll see a notice below the software version
- 5.0 - 5.0
- Go to "Settings" (looks like a gear icon on your remote)
- Scroll to the left and select "All Settings" then select "Support"
- Scroll to the right and select "Software Update"
- Select "Check for Updates"
- If an update is available, "Download and Install"
- 6.0
- Go to "Settings"
- Click on "All Settings" then select "Support"
- Select "Software Update"
- Select "Check for Updates"
- If an update is available, "Download and Install"
- OS22
- Go to "Settings"
- Click on "All Settings" then select "Support"
- Select "Software Update"
- Select "Check for Updates"
- If an update is available, "Download and Install"
Installing GFam+
Follow the steps according to the LG TV WebOS.
- 4.0 - 4.5
- Press the "Home" on the remote (looks like a house)
- Select "Search" in the menu
- Enter "GFam+" and press search
- Under "Apps" select the "GFam+" app
- Select "Install"
- It will auto add to the end of the home smart bar
- When you click on the home button on the remote it shows the home smart bar
- Click "Launch"
- 5.0
- Press the Home on the remote (looks like a house)
- Scroll to the left and select "Search" (looks like a magnifying glass)
- Type "GFam+"
- Click "Search"
- Under apps, select the GFam+
- 6.0 & OS22
- Press HOME on the remote (looks like a house)
- Select "Apps" from the home menu options at the bottom
- Press the "Search" icon in the upper right corner
- Enter "GFam+" and press search
- Select the application from a list if needed
- Select "Install"
Uninstalling GFam+
Follow the steps according to the LG TV WebOS
- 4.0 - 4.5, 5.0 & 6.0
- Press Home on the remote (looks like a house)
- Scroll down to put yourself on the apps at the bottom
- Scroll to the GFam+ app, (do not click on the app)
- Once hovering over the GFam+ app click and HOLD until a trash can appears above it
- Scroll up and select the Trash Can
- Click "Yes" to confirm
- OS22
- Press HOME on the remote (looks like a house)
- Select the "Pencil" (in the middle, at the bottom)
- Select "Edit App List" (at the end of the right side)
- Select the app you wish to delete and then select the "Trash Bin"
- Confirm you want to delete the application
Troubleshooting
How to power cycle an LG TV with a WebOS 4.0 or higher
- 4.0 - 4.5, 5.0, 6.0 & OS22
- Option 1
- Press and hold ON/OFF button on the remote for 3 seconds until the TV is off
- Press the "Power" button on the remote
- You should see the LG WebOS logo which means the TV has been rebooted
- Option 2
- Unplug the power cord from the wall
- Wait 30 seconds
- Plug the power cord back in
- Press the "Power" button on the remote
- Option 1
How to turn closed captions ON/OFF
- Play title
- Select the white box in the bottom right enabled "EN" or "Off"