ROKU DEVICES

GFam+ is supported on all Roku models running software version 10.5+. You may also check that your Roku device is properly set up, and all of your Roku accessories are functioning properly by visiting Roku's support page.

• Go to the ROKU homepage by clicking the "home" button (looks like a house on the remote)
• Go to the left hand tool bar (left arrow on the remote)
• Scroll down and find "Search or Streaming Store"
• Press the 'right arrow' or the 'Ok' button on the remote
• Type '"GFam+" (without the space)
• Hover over the app, then press 'Ok' on the remote
• Lastly, press 'Ok' on the remote while hovering over install

NOTE: If your subscription is billed/managed by Roku Directly, please contact Roku.

Step 1: Verify the ROKU is up to date

• Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
• Go to “Settings” (located on the left side toolbar)
• Scroll down and Select “System”
• Scroll down and Select “Software Update”
• Select “Check Now”
• If an update is available select “Update Now”
• When completed the ROKU will Restart

Step 2: Verify Internet Connection

• Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
• Go to the left hand toolbar
• Scroll down and select “Settings”
• Select “Network”
• Select “Check Connection”
• Verify that all bubbles show a green check or the connection check was successful

Step 3: Uninstall the app

• Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
• Scroll through the apps and hover the GFam+ app
• DON’T CLICK ON THE APP
• Press * on the remote control
• Select “Remove App”
  • If you see "Manage Subscription" instead of "Remove Channel", that means your account is managed by Roku directly. To move forward with troubleshooting you will need to reach out to Roku.
• Verify by selecting "Remove Channel"

Step 4: Full Restart

• Press the "Home" button (looks like a house on the remote)
• Navigate to the settings on the left toolbar
• Scroll and select "System"
• Select "Power", if you do not see this, skip to next step
• Select "System Restart" and select "Restart" to confirm

Step 5: Install the app

• Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
• Go to the left hand toolbar (left arrow on the remote)
• Scroll down and find “Search or Streaming”
• Press the 'right arrow' or the 'Ok' button on the remote
• Type “GFam+” (without the space)
• Hover over the app, then press 'Ok' on the remote
• Lastly press 'Ok' on the remote while hovering over install or add app

If you are still experiencing difficulties after completing these troubleshooting steps, you may need to verify your internet speeds match our requirements or contact us! 

• Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
• Scroll through the apps and hover the GFam+ app (Do not select the app)
• Press the * Button on the Roku remote
• Select "Check for Updates"
• A screen should pop up running an update check. 
• Once update check is complete, if an update was necessary, the screen should then say "GFam+ was updated successfully" or "All apps updated successfully"
• Open the GFam+ app and sign in using the email address and password that you used to sign up for gfamplus.com

• Go to How to Enable Closed Captions on Roku for more information