GFam+ is supported on any Android phone/tablet running AndroidOS 5.0+
You can check your current software version by doing the following:
- Open your devices' Settings
- Locate System
- If you don't see System, continue to the next step
- Tap About Device
- Scroll to and locate Software Information then tap on it
- Tap Android Version to display your version information
Note: It is recommended a minimum RAM of 4GB for optimum performance
You can install the GFam+ app on your supported Android device by doing the following:
- Go to the Google Play store on your Android device
- Select search at the bottom of the page or using the magnifying glass
- Type in "GFam+"
- Select the app and download it to your device under "Apps and Games"
- Once it has downloaded, open the app
- Sign in using your username and password created when registering for GFam+
If you are experiencing an issue with GFam+ on your supported Android device please try resolving the issue by doing the following:
Step 1: Test Your Internet Connection
- Open the Google Chrome app on your Android device
- Using the search field, type "Speedtest"
- Click on "Run Speed Test"
- Once the test has finished, check that your download speed matches our minimum requirements
Note: If your internet speed is below 0.5mbps, please contact your internet provider in regards to your internet speed as GFam+ requires a minimum of 0.5mbps download
Step 2: Clear the GFam+ App Data
- From the Home screen on your device, navigate to "Settings"
- Select "General" If you don't see General, continue to the next step
- Select Apps or Applications
- Select Manage Applications, Application Manager, or Manage All Apps If you don't see these selections, continue to the next step
- Pull up "All Apps" and select "GFam+"
- If you don't see GFam+, check the Downloaded tab
- Select "Storage and Cache". If you don't see Storage and Cache, continue to the next step
- Select "Clear Storage and Clear Cache", then OK
Step 3: Delete and reinstall the App
- Open the Google Play Store app
- Search for "GFam+"
- Select the GFam+ app
- Select "Uninstall" or "Cancel"
- Once uninstallation is complete, select "Install"
- Once installation is complete, select "Open"
- Sign into GFam+ and try accessing it again
If you are still experiencing difficulties after completing these troubleshooting steps, you may verify your internet speeds match our requirements or contact us!
- Play title
- Tap the "White Rectangle" in the upper right corner
- Select the word "Off" or "English"
- Visit our Chromecast article for more information!