APPLE TV

We are supported on 4th Gen and 4k Apple TVs running TvOS 14+

You can verify your version of Apple TV by going to this link: https://support.apple.com/en-us/HT200008.

    Note: Gen 1, 2 or 3 are not supported since no third party apps can be loaded to them.

You may also verify the TvOS version by doing the following:

• Press “Menu” on the Apple TV remote
• Scroll to and select “Settings” (Looks like a gear icon)
• Scroll to and select “System”
• Scroll to and select “Software Updates”
• Select “Update Software”

Verify the software version is 14+

• Press the "Menu" button on the Apple TV remote
• Scroll to and select the "App Store" (Looks like a blue box with a white "A")
• Scroll to and select "Search" (Looks like a magnifying glass)
• Type "GFam+"
• Scroll down and select the GFam+ app
• Select "Get" or the Cloud Icon to download the app
• Once the app has installed, select "Open"

Step 1: Uninstall the App

• Press "Menu" on the Apple TV remote
• Navigate to the "GFam+" App and hover over it
• Press and hold for the option to delete to appear
• Select "Delete App"
• Verify by selecting "Delete App" again

Step 2: Full Restart

• Press "Menu" on the Apple TV remote
• Scroll to and select "Settings" (Looks like a gear icon)
• Scroll to and select "System"
• Scroll to and select "Restart"
• Allow the Apple TV to do a full reboot

Step 3: Install the App

• Press the "Menu" button on the Apple TV remote
• Scroll to and select "App Store" (Looks like a blue box with a white "A")
• Scroll to and select "Search" (Looks like a magnifying glass)
• Type "GFam+"
• Scroll down and select the GFam+ App
• Select "Get" or the Cloud Icon to download the app
• Once the app has installed, select "Open"

If you are still experiencing difficulties after completing these troubleshooting steps, you may verify your internet speeds match our requirements or contact us!

• Play title
• Select the speech bubble icon
• The chosen selection will have a checkmark next to it

Note: English=On, Off=Off